Refund & Return Policy

Return & Refund Policy

At AdventureAlley, we strive to provide top-quality products and excellent customer service. Your satisfaction is our priority, which is why we offer a 30-day guarantee for eligible returns. If you’re not fully satisfied with your purchase, we’re here to help!

Cancellation Policy

If you need to make changes or cancel an order, please contact us within 24 hours of placing it. Once this period has passed, we may not be able to accommodate your request, as the order might already be in processing.

  • Cancellations made within 24 hours: Refunds will be processed within 10 business days.
  • After 24 hours, we may not be able to stop the processing or shipment of your order.

Returns & Refunds

We offer a 30-day return window for items that are:

  • Unused,
  • In their original packaging, and
  • Accompanied by a valid reason for return and prior approval from our team.

Returns Process

  1. Contact Us: Email us within 30 days of delivery, providing your order number and reason for return.
  2. Approval: Wait for our team to review and approve your return request before shipping the item back.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item was damaged upon receipt. Include your order number and shipping name in the return package for faster processing.

Important Notes

  • Condition of Returned Items: We cannot accept used, worn, or damaged items resulting from normal use or misuse.
  • Non-Approved Returns: If you return an item without prior approval or outside the 30-day window, a restocking fee of up to 25% of the purchase price may apply.
  • Shipping Costs: Shipping fees are non-refundable.

Refund Timeline

  • Upon receiving your return, we’ll inspect the item(s) within 10 business days.
  • If approved, refunds will be processed within 40 business days from the confirmation date.
  • Refunds are issued in U.S. Dollar (USD), and customers are responsible for any fees related to foreign currency exchanges or transaction fees.

If you haven’t received your refund after the stated time, please contact your financial institution or reach out to us for further assistance.

Product Concerns

We are committed to product safety and encourage you to use our products responsibly. Follow the usage instructions and safety precautions provided with your purchase or on our website. Misuse or improper use of products may void eligibility for refunds or replacements.

If you experience discomfort or encounter any issues with our products:

  • Stop using the product immediately.
  • Contact us via our Contact Page so we can help address your concerns or questions.

Damaged Items

We take great care in packaging products to ensure safe delivery. However, in rare cases, items may arrive damaged.

Definition of Damage

An item is considered damaged if it has a manufacturing defect or is physically broken. Please note:

  • Damage to the shipping box or outer packaging does not qualify if the product inside is intact.

Reporting a Damaged Item

  1. Inform us within 48 hours of delivery.
  2. Email us with a clear photo of the damage and your order details.
  3. If eligible, we will arrange a free replacement.

Note: We cannot accept returns or offer refunds for damage caused by normal wear and tear, improper use, or misuse of the product.

Shipping & Delivery

While we aim to ship your order as quickly as possible, some delays may occur due to factors outside our control, such as:

  • Courier issues,
  • Customs clearance delays, or
  • Other unforeseen circumstances.

Delivery Issues

  • If you encounter delivery problems, contact the courier directly for support.
  • We cannot be held responsible for lost, stolen, or delayed packages once they are handed over to the courier.

If you have any questions about our Return & Refund Policy, please don’t hesitate to reach out to our customer service team through our Contact Page or by email at [insert email address]. We’re here to assist you!